Shopify Zendesk Best Practices
The definitive guide to ensuring you are delivering the very best Commerce enabled Zendesk customer support.
Zendesk Relate
Zendesk's annual flagship customer event where Zendesk invites CX professionals to dream bigger. Join agnoStack in person in Las Vegas April 16-18 to learn about the latest ways to supercharge your agents - or join the digital event which will broadcast the opening keynote (and have access to on-demand recordings of the keynote and select sessions from the Las Vegas conference).
Article
Zendesk adds flexible AI agent capabilities with Ultimate acquisition
The idea of an AI agent has come to the forefront recently as companies look to build bots that do more than answer questions, but also help resolve problems by connecting to back-end transactional systems.
Ron Miller (Techcrunch)
Article
Mastering Customer Retention to Increase Recurring Revenue
Successful strategies for increasing recurring revenue through subscription-based businesses. Unlike traditional one-time-purchase models, the subscription model relies heavily on maintaining long-term relationships with customers to ensure a steady stream of revenue.
Explore effective strategies for mastering customer retention within subscription-based businesses
Announcement
agnoStack + Zendesk + Elastic Path = Integration Made Easy
agnoStack enables Zendesk customers to 'Integrate Anything You Can Imagine' - through our recently extended partnership with Elastic Path, a leading composable commerce company. With just a few clicks, brands can now extend Zendesk via Elastic Path Composer, included for free with their agnoStack account - Integration so simple it feels like magic!
Adam Grohs (agnoStack)
Press Release
agnoStack introduces Zendesk 'AI for Commerce'
agnoStack launches 'AI for Commerce' - further enhancing Zendesk's push in AI with natively integrated eCommerce capabilities. With just a few clicks, agents can create Contextual Instant Replies based on Customer Data, Order History and Order Details, translate and localize Advanced Macros and adjust sentiment/tone/length - AI so simple it feels like magic!
Adam Grohs (agnoStack)
Press Release
Zendesk launches 'Conversational Commerce' to deliver seamless, more personalized shopping experiences
Zendesk expands partnerships with Meta, Shopify to help businesses adopt a human-first mindset in customer conversations with new Conversational Commerce solution.
Zendesk's Conversational Commerce and Shopify's ecommerce platform allow agents to incorporate product catalogs, checkout processes and promotions into their CX management approaches.
Zendesk
Article
'Zendesk AI' packages up AI models for CX business users
Zendesk AI is a package of capabilities that includes introduces new features alongside longstanding AI offerings, as well as building on its recently announced partnership with ChatGPT creator OpenAI. The big leap forward is making these technologies accessible to business users
Phil Wainewright (diginomica)
Article
Shopify x Zendesk: Perfectly paired to help retailers connect with customers
As retailers gear up for the high season, a deep dive into their tech stack can be a daunting, additional task on a lengthy to-do list. The brand-new, elevated Shopify Premium for Zendesk integration helps retailers shine even brighter: merchants can now view real-time shipping and payment status, advanced order timelines, connect multiple storefronts into a single, unified view of customers’ orders, and more.
Tara Ramroop (Zendesk)
Article
Analyzing the Shopify Plus App Ecosystem
The explosion of Shopify Plus brands over the last 5 years has been incredible. From the homegrown brands that outgrew Shopify’s standard plans to the Mid-Market and Enterprise brands like Red Bull, Coty, Gillette, Glossier, and Supreme that now trust the platform, has opened up a new growth area for most Shopify apps. Zendesk provides the 6 top app for installions of Shopify Plus!
Jeremy Horowitz
Press Release
Introducing 'Shopify Premium for Zendesk'
agnoStack, provider of the world's first platform-agnostic, omnichannel commerce solution built natively on Zendesk, is announcing the publicly available launch of our new Shopify Premium for Zendesk app. In partnerhsip with Zendesk, agnoStack is launching this new app to further expand Zendesk eCommerce customer support capabilities.
Adam Grohs (agnoStack)
Article
The 13 Skills Needed To Provide Memorable Customer Support
Today's retail market requires A+ customer service, but getting it right comes down to more than help desk software and call scripts. While a dedicated customer service team is ideal, many founders are the sole customer-facing employee in the early days of their business.
Alexandra Sheehan
Guide
What is customer experience? The complete guide
Customer experience (CX) is the relationship between a company and its customers. Learn why it's important to your business and how to improve your CX strategy.
Zendesk
Article
Black Friday Ecommerce: 15 Ideas, Tips & Strategies to Increase Holiday Sales in 2021
The countdown has started, but there's still time to optimize your Black Friday ecommerce sales strategy for the year. Are your team and website ready for the boost in traffic and transactions on all these upcoming dates? Here are 18 Black Friday marketing ideas to get you started.
Michael Keenan
Press Release
Zendesk Joins Shopify Plus Technology Partner Program
Zendesk, Inc. (NYSE: ZEN), a leading provider of software for better customer relationships, announced today it has joined the Shopify Plus Technology Partner Program, which provides high-growth, high-volume merchants with instant access to the top business solutions and expertise.
Zendesk
Shopify for Zendesk
Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration.
Zendesk
Empowering retailers
of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.