Introducing 'Shopify Premium for Zendesk'

The 13 Skills Needed To Provide Memorable Customer Support

Today's retail market requires A+ customer service, but getting it right comes down to more than help desk software and call scripts. While a dedicated customer service team is ideal, many founders are the sole customer-facing employee in the early days of their business.

What is customer experience? The complete guide

Customer experience (CX) is the relationship between a company and its customers. Learn why it's important to your business and how to improve your CX strategy.

Black Friday Ecommerce: 15 Ideas, Tips & Strategies to Increase Holiday Sales in 2021

The countdown has started, but there's still time to optimize your Black Friday ecommerce sales strategy for the year. Are your team and website ready for the boost in traffic and transactions on all these upcoming dates? Here are 18 Black Friday marketing ideas to get you started.

Zendesk Joins Shopify Plus Technology Partner Program

Zendesk, Inc. (NYSE: ZEN), a leading provider of software for better customer relationships, announced today it has joined the Shopify Plus Technology Partner Program, which provides high-growth, high-volume merchants with instant access to the top business solutions and expertise.

Shopify for Zendesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration.