Enriching Enterprise Retail

Custom Data Extension with Zendesk Commerce by agnoStack

In the realm of Enterprise Retail, providing exceptional customer experiences while maintaining operational efficiency is the hallmark of success. The team at agnoStack is thrilled to unveil a transformative enhancement that is poised to redefine how retailers engage with their customers. This milestone introduces the power to extend agnoStack's Zendesk Commerce solution to leverage your very own custom data. This groundbreaking development, through partnership with Elastic Path, empowers retailers and their agents with unparalleled insights, personalization, and customer-centric interactions.

As noted in Shopiy's most recent Global Ecommerce Sales Growth Report, global ecommerce sales are expected to total $5.8 trillion worldwide in 2023. This number is expected to continue growing over the next few years, proving that ecommerce is becoming an increasingly lucrative option for businesses. It also marks an 8.9% annual increase—the second-fastest global ecommerce sales growth rate in the forecast period between 2023 and 2027.

Global Ecommerce Sales Growth Report

Online sales are expected to continue rising and take a larger piece of the retail pie. By 2027, it’s estimated that world retail ecommerce sales will exceed $8 trillion.

Redefining Customer Engagement

Advanced Customization & Data Extension

Imagine the power of bringing your own custom data into the realm of customer engagement. This expansion enables retailers to leverage insights from their own unique datasets, crafting tailor-made experiences that resonate with each customer's journey. By extending agnoStack's Zendesk AI for Commerce solution with custom data, retailers can now tap into their proprietary knowledge, providing agents with a wealth of information to enhance support interactions, personalize recommendations, and elevate post-purchase experiences.

Empowering Shopify Plus and Enterprise Retail

For retailers operating in the Enterprise sphere (and fast growing retailers in general), Shopify (and Shopify Plus) has emerged as the key tool for future growth and scalability. Shopify Plus offers a suite of features designed to manage high-volume sales, customize platforms - and unlock advanced functionalities tailored to Enterprise Retail. With the integration of Custom Data extension within agnoStack Commerce/Shopify Premium fo Zendesk, merchants gain an edge in customer support, enabling them to provide truly personalized experiences that align with their brand's premium positioning.

Seamless Integration in Minutes

The collaboration between Zendesk and agnoStack plus the new Integration Provider powered by Elastic Path Composer provides unparalleled insights in just minutes. By extending agnoStack's capabilities with Custom Data, retailers can orchestrate personalized interactions that reflect their unique business identity. This new Elastic Path Integration Provider not only elevates customer experiences but also streamlines complex operations, saving valuable time and resources.

Elastic Path Composer Integration Platform

The Commerce-Intelligent iPaaS

In the ever evolving landscape of Integration Platform as a Service (iPaaS) solutions, Elastic Path Composer stands as a pioneering force - recently joining the field, Composer is revolutionizing integration and solving the REAL problems retailers face when integrating platforms. Unlike traditional/legacy providers such as MuleSoft, Boomi, Zapier, Tray.io, and others, Composer redefines the concept of integration by offering a commerce-intelligent approach.

Where traditional iPaaS solutions often require intricate configurations and extensive development efforts, Composer simplifies the landscape by focusing on the unique requirements of commerce. This means reducing the complexities and costs associated with orchestrating and managing composable solutions. With Elastic Path Composer, retailers can enjoy streamlined integration workflows tailored to the intricacies of enterprise retail, accelerating time-to-value, and providing a seamless bridge between data, systems, and exceptional customer experiences. Composer represents more than just an iPaaS; it's the commerce-intelligent iPaaS that revolutionizes how retailers approach integration and sets a new standard for agility and efficiency.

Total Cost of Ownership (TCO)

Eliminate costly integration development work, hosting costs, and monitoring costs while vastly reducing integration management hours. Lower your overall total cost of ownership with Composer and reduce composable solution Total Cost of Ownership (TCO) by 60%.

agnoStack Advanced Zendesk Customization

Extended Data & Advanced Customization

A game-changer for retailers in delivering amazing post-purchase experiences, agnoStack is gearing up to unveil an unprecedented feature – the ability to extend the platform with your own Customer and Order Advanced Data, Advanced Insights, and Timeline Events. This capability marks a significant shift for retailers, empowering them to harness the power of custom or external data that may not be natively supported by their core commerce platform.

Introducing the "Integration Provider" Category

Driven by the growing demands of customers, agnoStack introduces a brand-new category of Add-On Providers known as an "Integration Provider". This exciting addition to the platform opens the doors to Extended Data and Advanced Customizations for both Orders and Customers. At the heart of this innovation is the Elastic Path Integration Provider – a game-changing solution that allows retailers to seamlessly present their custom data to agents. This includes a wealth of information such as Order Metadata, Order Insights, Order Timeline Events, Customer Metadata, Customer Insights, and Customer Timeline Events.

Enabling Seamless Custom Data Workflows

With the new Elastic Path "Integration Provider", retailers now have the ability to surface their proprietary data to agents effortlessly. The integration covers every facet, from Order Metadata to Customer Timeline Events, enabling retailers to establish customized data workflows within Elastic Path. This newfound synergy between Elastic Path and agnoStack's platform empowers retailers to create tailored experiences that redefine customer interactions and drive unparalleled post-purchase satisfaction.

As the landscape of Enterprise Retail evolves, the partnership between Shopify & Zendesk, along with agnoStack and Elastic Path, combined with the introduction of Custom Data extension signifies a pivotal step toward innovation and customer-centricity. This expansion empowers retailers to unlock the true potential of their data, crafting interactions that inspire brand loyalty and foster lasting customer relationships. Explore the transformative capabilities of agnoStack/Shopify Premium for Zendesk, and their integrated Zendesk AI for Commerce solution, along with the new Advanced Customization capabilities at agnoStack.com(https://agnostack.com), and embark on a journey to redefine the future of Enterprise Retail and improve your overall post-purchase experience.

agnoStack introduced an Early Access Program (EAP) for retailers operating on the Enterprise Tier in its 5.11.0 release. With no additional cost, retailers can be part of this transformative journey by requesting access via support@agnostack.com. To dive deeper into the advanced customization capabilities fueled by Elastic Path Composer, feel free to connect with us at info@agnostack.com or schedule a live demo.

Empowering retailers

of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.

14 day free trial on all initial installations. Volume discounts available.